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Refund policy

At Alumee, we are committed to providing a seamless and transparent experience for our customers. This policy outlines the details of our shipping process and clarifies our no-return policy once an order has been processed for final payment.

Processing & Payment

  • Final Sales Policy: Once your order has been processed for final payment, there are no refunds or returns. Damaged or defective parts will be addressed through our warranty process.
  • Order Confirmation: After your deposit is received, a customer design consultant will confirm your unit’s configuration. Once full payment is made, your order will be processed for shipment.

Returns & Warranty Process

No Returns or Refunds

  • Due to the custom nature of Alumee products, returns and refunds are not accepted once final payment is made and your order is processed for shipment.

Damaged or Defective Parts

  • If any part of your unit is damaged or defective upon delivery, Alumee will resolve it through our warranty process.

Warranty Coverage

  • Aluminum Structural Components: 10 years against material defects.
  • Honeycomb Roof Panels: 2 years (excludes damage from excess snow, storms, or falling objects).
  • Optical-Grade Polymer Window Film: 2 years against manufacturing defects (excludes punctures or impact damage).

How to File a Warranty Claim

  • Contact us at hello@alumee.com with:
    • Order details
    • Description of the issue
    • Photos for evaluation

Additional Considerations

  • Order Cancellations:
    • Can be canceled within 48 hours of purchase.
    • After 48 hours, production begins, and cancellations are not accepted.
  • Local Regulations:
    • Check with local bylaw offices before installing your Alumee unit to ensure compliance with regional building codes.
  • Customer Support:
  • Policy Updates:
    • This policy is subject to change without notice. Refer to the latest version on our website.

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Your happy place, reimagined.

Alumee's versatile, functional, and modern outdoor rooms will transform ordinary backyards into stunning outdoor living spaces, seamlessly merging the environment with everything you love to do.

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A personal outdoor retreat.

At Alumee Outdoor Living, we design and build modern structures that make outdoor spaces shine! Our focus on sleek designs, high-tech construction, and premium materials means we create outdoor rooms that reflect your passions.

OUR MOST COMPACT DESIGN

Alumee F34 series, G14-D1 model

With its solid back privacy wall, three sides of expansive windows, and elegant double doors, this 105-square-foot unit offers a unique blend of openness and seclusion. Crafted entirely from durable aluminum and available in Pina Colada White or Dolphin Grey, this unit ensures the ideal ambiance. The 80/20 roof panel design, features a multiwall polycarbonate honeycomb structure, providing a co-extruded UV protection layer to keep your space bright and shielded from the elements. It's not just a backyard unit—it's a redefinition of your outdoor living experience."

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COVERED SPACE, INDOORS AND OUT

Alumee F36 series, G14-D1 model

This unit expands on the popular F34 series, adding 52 square feet of space. Perfect for a private retreat, outdoor kitchen, or open-air dining area, it features flexible door placements for personalized configurations providing year-round enjoyment and your ideal backyard oasis.

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FULLY ENCLOSED, ENDLESS POSSIBILITIES

Alumee F36 series, G18-D2 model

Enjoy over 155 square feet of fully enclosed, all-season outdoor living. Whether you want a private gym, a yoga studio, a dining area, or a cozy movie night venue, this space is your canvas. With two sets of double doors and flexible configurations, you can customize entry points and airflow. Transform your backyard into a luxurious, multifunctional retreat.

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Configure your Alumee

Our designers prioritize natural light, energy efficiency, and gorgeous aesthetics in every project, so no matter how you put together your three-season rooms, we know you're going to love it.

Like what you see in our 3D model?

Configure your alumee

Effortless Delivery

Arrives in sleek, easy-to-handle flat-packed boxes for a stress-free setup.

Designed to last

Crafted with premium, atelier-grade aluminum for beauty and durability.

Flexible Payments

Enjoy your space now and pay at your pace with our convenient plans.

See Alumee
in person

Experience the quality and craftsmanship of Alumee firsthand by visiting one of our trusted wholesale partners. Explore our units up close, feel the premium materials, and envision how Alumee can transform your outdoor space. Find a location near you and connect with our partners for expert guidance and personalized assistance.

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See Alumee in person.

We're out making new friends all the time. Check out our trade show schedule and come see the Alumee system in real life.

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Alumee in the news.

Be sure not to miss a new product announcement, a new retail partner or any other big Alumee news.

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