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Refund policy

At Alumee, we are committed to providing a seamless and transparent experience for our customers. This policy outlines the details of our shipping process and clarifies our no-return policy once an order has been processed for final payment.

Processing & Payment

  • Final Sales Policy: Once your order has been processed for final payment, there are no refunds or returns. Damaged or defective parts will be addressed through our warranty process.
  • Order Confirmation: After your deposit is received, a customer design consultant will confirm your unit’s configuration. Once full payment is made, your order will be processed for shipment.

Returns & Warranty Process

No Returns or Refunds

  • Due to the custom nature of Alumee products, returns and refunds are not accepted once final payment is made and your order is processed for shipment.

Damaged or Defective Parts

  • If any part of your unit is damaged or defective upon delivery, Alumee will resolve it through our warranty process.

Warranty Coverage

  • Aluminum Structural Components: 10 years against material defects.
  • Honeycomb Roof Panels: 2 years (excludes damage from excess snow, storms, or falling objects).
  • Optical-Grade Polymer Window Film: 2 years against manufacturing defects (excludes punctures or impact damage).

How to File a Warranty Claim

  • Contact us at hello@alumee.com with:
    • Order details
    • Description of the issue
    • Photos for evaluation

Additional Considerations

  • Order Cancellations:
    • Can be canceled within 48 hours of purchase.
    • After 48 hours, production begins, and cancellations are not accepted.
  • Local Regulations:
    • Check with local bylaw offices before installing your Alumee unit to ensure compliance with regional building codes.
  • Customer Support:
  • Policy Updates:
    • This policy is subject to change without notice. Refer to the latest version on our website.

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About us

At Alumee, we believe your outdoor space should be more than just a backyard - it should be a sanctuary where design, functionality, and innovation come together. Our modular, contemporary outdoor rooms are thoughtfully crafter to transform ordinary spaces into personal havens, seamlessly blending nature with everything you love to do.

Our Mission

To provide versatile, functional, and enduring outdoor spaces that seamlessly merge our customer's surrounding environment with their personal wants, needs, and comforts.

Our Vision

To create innovative, custom outdoor living spaces that help people everywhere live their most satisfied life.

At Alumee, we set out to create more than just outdoor spaces - we wanted to redefine how people connect wit their environment and each other. Your backyard should be a place where design meets functionality, where comfort meets innovation, and where memories are made. Our mission is rooted in the belief that everyone deserves a space that inspires joy, fosters connection, and evolves with their lifestyle.

Meet the team

President, Alumee North America 

David Evans

Building Better Happy Places

David is all about transforming ordinary spaces into something extraordinary. As the driving force behind Alumee North America, he’s redefining outdoor living with innovative, modular designs that blend style, function, and creativity. With a keen eye for sales and marketing, he’s not just selling spaces—he’s crafting happy places, one backyard at a time.

Vice President, Product & Innovation

David Zhou

Visionary Designer

David turns big ideas into reality, leading Alumee’s product innovation with creativity and precision. From concept to execution, he’s dedicated to crafting modular designs that elevate outdoor living with style, function, and forward-thinking solutions. 

Director, Supply Chain & Operations

Imran Hosein

Logistics Maestro

Imran is the engine that keeps alumee moving. With a sharp eye for efficiency and a talent for streamlining logistics, he ensures every piece fits perfectly—from sourcing to delivery. His expertise keeps innovation on track and operations running seamlessly.

We're here to help.

Have questions or ideas for your dream outdoor space?
Reach our to Alumee today.

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