Your cart

Your cart is empty

Continue shopping
×

Refund policy

At Alumee, we are committed to providing a seamless and transparent experience for our customers. This policy outlines the details of our shipping process and clarifies our no-return policy once an order has been processed for final payment.

Processing & Payment

  • Final Sales Policy: Once your order has been processed for final payment, there are no refunds or returns. Damaged or defective parts will be addressed through our warranty process.
  • Order Confirmation: After your deposit is received, a customer design consultant will confirm your unit’s configuration. Once full payment is made, your order will be processed for shipment.

Returns & Warranty Process

No Returns or Refunds

  • Due to the custom nature of Alumee products, returns and refunds are not accepted once final payment is made and your order is processed for shipment.

Damaged or Defective Parts

  • If any part of your unit is damaged or defective upon delivery, Alumee will resolve it through our warranty process.

Warranty Coverage

  • Aluminum Structural Components: 10 years against material defects.
  • Honeycomb Roof Panels: 2 years (excludes damage from excess snow, storms, or falling objects).
  • Optical-Grade Polymer Window Film: 2 years against manufacturing defects (excludes punctures or impact damage).

How to File a Warranty Claim

  • Contact us at hello@alumee.com with:
    • Order details
    • Description of the issue
    • Photos for evaluation

Additional Considerations

  • Order Cancellations:
    • Can be canceled within 48 hours of purchase.
    • After 48 hours, production begins, and cancellations are not accepted.
  • Local Regulations:
    • Check with local bylaw offices before installing your Alumee unit to ensure compliance with regional building codes.
  • Customer Support:
  • Policy Updates:
    • This policy is subject to change without notice. Refer to the latest version on our website.

Step inside.

Be the first to hear about exclusive offers, expert outdoor living tips and new product launches. Sign up today and take the first step into happiness with Alumee.