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Refund policy

At Alumee, we are committed to providing a seamless and transparent experience for our customers. This policy outlines the details of our shipping process and clarifies our no-return policy once an order has been processed for final payment.

Processing & Payment

  • Final Sales Policy: Once your order has been processed for final payment, there are no refunds or returns. Damaged or defective parts will be addressed through our warranty process.
  • Order Confirmation: After your deposit is received, a customer design consultant will confirm your unit’s configuration. Once full payment is made, your order will be processed for shipment.

Returns & Warranty Process

No Returns or Refunds

  • Due to the custom nature of Alumee products, returns and refunds are not accepted once final payment is made and your order is processed for shipment.

Damaged or Defective Parts

  • If any part of your unit is damaged or defective upon delivery, Alumee will resolve it through our warranty process.

Warranty Coverage

  • Aluminum Structural Components: 10 years against material defects.
  • Honeycomb Roof Panels: 2 years (excludes damage from excess snow, storms, or falling objects).
  • Optical-Grade Polymer Window Film: 2 years against manufacturing defects (excludes punctures or impact damage).

How to File a Warranty Claim

  • Contact us at hello@alumee.com with:
    • Order details
    • Description of the issue
    • Photos for evaluation

Additional Considerations

  • Order Cancellations:
    • Can be canceled within 48 hours of purchase.
    • After 48 hours, production begins, and cancellations are not accepted.
  • Local Regulations:
    • Check with local bylaw offices before installing your Alumee unit to ensure compliance with regional building codes.
  • Customer Support:
  • Policy Updates:
    • This policy is subject to change without notice. Refer to the latest version on our website.

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Warranty Info

Alumee 10-Year Limited Warranty

At Alumee, we are committed to providing high-quality, durable outdoor living units. To ensure your satisfaction and peace of mind, we offer a comprehensive 10-year limited warranty covering material defects in our aluminum structural components, as well as specific coverage for other parts of our units.

1. Warranty Coverage

Aluminum Structural Components

  • 10-year limited warranty against material defects in workmanship and materials under normal use and environmental conditions.

Honeycomb Roof Panels

  • 2-year limited warranty against manufacturing defects.
  • Exclusions: Damage from excessive snow accumulation, natural weather disasters, storms, falling trees, or other external forces.

Window Film

  • 2-year limited warranty against manufacturing defects.
  • Exclusions: Damage caused by impact, punctures, or misuse.

2. Warranty Exclusions

This warranty does not cover:

  • Improper installation, misuse, abuse, or neglect.
  • Damage from natural disasters, storms, falling objects, or excessive snow loads.
  • Normal wear and tear (fading, discoloration, scratches).
  • Unauthorized alterations or modifications.
  • Failure to perform regular maintenance (refer to Alumee Care and Maintenance Guide).

3. Warranty Claim Procedure

Step 1: Contact Alumee Customer Support

  • Email: hello@alumee.com
  • Provide:
    • Detailed description of the issue
    • Photographs (if possible)
    • Proof of purchase

Step 2: Evaluation

  • Our team will assess the claim, request additional information if needed, and may arrange an on-site inspection.

Step 3: Resolution

  • If approved, Alumee will repair or replace the defective component with new or refurbished parts of equal quality.

4. Important Considerations

  • Installation & Maintenance: Proper installation and regular maintenance are required for warranty validity (refer to the Alumee Care and Maintenance Guide).
  • Local Regulations: Ensure compliance with local building codes before installation. Alumee is not responsible for non-compliance issues.
  • Snow & Debris Accumulation: Regularly clear snow and debris from roof panels. Damage due to neglect is not covered.

5. Limitation of Liability

  • Alumee’s liability is limited to repair or replacement of defective components.
  • No liability for incidental, consequential, or indirect damages.
  • Some jurisdictions may not allow exclusion of incidental/consequential damages.

6. Warranty Registration

  • Register your Alumee unit within 30 days of purchase via the warranty registration form on our website.
  • Failure to register may result in delays or denial of claims.

7. Transferability

  • Warranty applies only to the original purchaser.
  • Not transferable without written consent from Alumee.

8. Governing Law

  • Governed by the laws of the jurisdiction where the original purchase was made.

 

For questions or assistance, contact Alumee Customer Support:

📧 hello@alumee.com

🌐 www.alumee.com

🔹 Note: This warranty policy is subject to change. Please refer to the latest version on our website.