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Refund policy

At Alumee, we are committed to providing a seamless and transparent experience for our customers. This policy outlines the details of our shipping process and clarifies our no-return policy once an order has been processed for final payment.

Processing & Payment

  • Final Sales Policy: Once your order has been processed for final payment, there are no refunds or returns. Damaged or defective parts will be addressed through our warranty process.
  • Order Confirmation: After your deposit is received, a customer design consultant will confirm your unit’s configuration. Once full payment is made, your order will be processed for shipment.

Returns & Warranty Process

No Returns or Refunds

  • Due to the custom nature of Alumee products, returns and refunds are not accepted once final payment is made and your order is processed for shipment.

Damaged or Defective Parts

  • If any part of your unit is damaged or defective upon delivery, Alumee will resolve it through our warranty process.

Warranty Coverage

  • Aluminum Structural Components: 10 years against material defects.
  • Honeycomb Roof Panels: 2 years (excludes damage from excess snow, storms, or falling objects).
  • Optical-Grade Polymer Window Film: 2 years against manufacturing defects (excludes punctures or impact damage).

How to File a Warranty Claim

  • Contact us at hello@alumee.com with:
    • Order details
    • Description of the issue
    • Photos for evaluation

Additional Considerations

  • Order Cancellations:
    • Can be canceled within 48 hours of purchase.
    • After 48 hours, production begins, and cancellations are not accepted.
  • Local Regulations:
    • Check with local bylaw offices before installing your Alumee unit to ensure compliance with regional building codes.
  • Customer Support:
  • Policy Updates:
    • This policy is subject to change without notice. Refer to the latest version on our website.

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What to Expect

Once your deposit is processed, your Alumee journey officially begins. Here’s what you can expect next:

Personalized Consultation & Design Walkthrough

Immediately after your deposit, one of our experienced customer design consultants will reach out to schedule a one-on-one call. During this call, they will:

  1. Walk you through your entire selection process, ensuring every detail of your Alumee unit is tailored to your style and outdoor needs.
  2. Confirm that you’re completely satisfied with your selections and answer any questions you might have.
  3. Discuss design options, customization opportunities, and the unique features that set Alumee apart.

Flexible Payment Options & Financing Guidance

We understand that every customer’s situation is unique. That’s why our consultant will outline the various payment methods available, including:

  1. Detailed explanations of each payment option, ensuring you understand every step.
  2. Guidance on financing solutions or special payment plans that may fit your budget and requirements.
  3. Clear instructions on how to securely process your full payment once you’re ready to proceed.

Shipment Processing & Delivery Details

Once your full payment has been received, we move promptly to the next phase:

  1. Your Alumee unit will be processed for shipment immediately, with all shipping details and timelines explained in a personal consultation.
  2. We will walk you through our shipping terms and set expectations for delivery, installation support, and any preparatory steps you might need to take.

Our commitment is to ensure a seamless delivery experience, right to your front door.

Final Sale & Quality Assurance

Please note that after your final payment has been received and your unit has shipped, the sale becomes final with no returns or refunds. However, we proudly stand behind the quality of our Alumee outdoor living units:

  • If any parts are found to be damaged or defective, we promise a swift resolution to ensure your complete satisfaction.
  • Our team remains available to support you during set-up and throughout the entire life of your product.

Additional Support & Information
To help you prepare for your consultation, we encourage you to review our Frequently Asked Questions (FAQ’s) beforehand. Should you have any additional queries or need further assistance prior to your scheduled call, our dedicated support team is always here to help.

Thank you for choosing Alumee. We look forward to guiding you every step of the way—from a smooth deposit process to the lasting enjoyment of your custom outdoor living space.